All united in front of Covid-19
|Published 19 March at 6pm|
Exceptional times demand exceptional measures : Orange Luxembourg is committed to supporting its customers. In this exceptional environment, our teams are adapting to your needs.
- Free home delivery
- Order collection from Orange Drive in Bertrange.
To place an order with one of our advisers click here
Our teams will come to pick up your malfunctioning or broken phone from your home. If necessary, we will provide you with a loan phone while you wait.
As soon as your mobile is working again, we will deliver it back to you at home.
- Mobile subscriptions with SIM card and/or smartphone sent to your home or available for drive-through collection >
- Subscription to unlimited home internet with 4G (Simple installation, with no commitment thanks to the Orange Homebox) >
- Repair of your smartphone>
- Viewing your mobile use >
- Ordering and managing mobile options >
We are always available on the phone, for individual clients on 800 61 606 from within Luxembourg, or on +352 661 061 606 from abroad and for business customers on +352 27 888 288, by e-mail or on our website. We are also active on social networks and available to answer your questions or simply to talk.
|Published 16 March at 6pm|
The Covid-19 health crisis affects us all, which is why we are doing everything we can for you.
Our goal is to make sure that you can stay in touch with your loved ones and have a connection wherever you need it.
Continuity of the network and services is therefore essential. Our technical teams are teleworking and closely monitoring our network to guarantee flawless communication at all times so that you can easily stay in touch with your family, friends, and your company.
The 160 members of the Orange Luxembourg team remain true to themselves, committed, positive, serious, to overcome this unprecedented situation together.
To meet your basic needs, while respecting the health guidelines for you and our teams, we have strongly limited the open points of sale. We are considering different solutions which will be communicated to you as of tomorrow throughout the day.
We are always available by phone, email or on our website. We are also mobilized on social networks to answer your questions or simply to chat. We are staying with you.
We invite you to follow carefully (and share) the messages conveyed by our government in order to prevent the spread of the virus as much as possible.
More than ever, our solidarity with everyone is essential in the coming weeks.
Take care of yourself and your loved ones.
The entire Orange Luxembourg team.