The impact of GDPR on mobile device management

gestion des appareils mobiles
06/06/2018 - 11h23

GDPR: what impact will it have on the management of your colleagues' mobile devices?

The GDPR (General Data Protection Regulation) came into force on 25 May. This means learning a new way of processing personal data and your colleagues' and clients' data, to better protect it. It faces multiple challenges. Did you know that one such challenge relates to the management of mobile devices, such as laptop computers, smartphones, phablets and tablets, that you supply to your colleagues?

With mobile devices, the private and professional spheres become intertwined

Today, an increasing number of companies supply their employees with one or more mobile devices in the context of their work and authorise them to use them for personal purposes.

"This benefit in kind transforms the environment in which we operate on a daily basis, states Cédric Vuillemin, Key Account Manager at Orange Luxembourg. This mobility contributes to an increase in the exchange of data connecting private and work life and the risk of dissemination of sensitive or confidential data."

GDPR, a challenge for those in charge of managing mobile devices

Improved information management and enhanced control of data access constitute one of the greatest challenges for businesses. The arrival of GDPR only reinforces this. "With this regulation, one of the great challenges that businesses must face relates to the protection and security of personal information, i.e. data that may potentially identify somebody, that are held on or transferred by mobile devices", explains Cédric Vuillemin.

Effectively, the European regulation requires that you, as an employer:

  • Protect the personal data of each colleague connected with the use of the mobile device that you have supplied to them;
  • Manage clients' personal data that is useful for the operation of the business and that can be found on colleagues' devices, through professional applications, documents, files, company databases...



Failure to meet these requirements may lead to a penalty representing up to 4% of the company's turnover. In this context, we understand the importance of having an effective solution for the management of mobile devices and securing the sharing of data.


A mobile device management tool to meet GDPR requirements

If your employees use mobile devices for private purposes, if they take it away from their place of work, or if your clients' information is saved on their devices, it is high time that you consider implementing a business mobility management programme (Enterprise Mobility Management) as well as a mobile device management solution.

Distinguish between personal and professional data

This kind of solution provides increased protection of your colleagues' personal data. "Enterprise Mobility Management allows you to "containerise" the mobile device, i.e. to completely separate the private and professional parts of the same device, explains Cédric Vuillemin. The latter is managed remotely by the company's IT department, while the former is protected with a login and password chosen by the user".

The company therefore has no access to the colleague's private data and their private life is fully respected. For example, the tool makes it possible to anonymise incoming and outbound private calls since it removes 5 figures of the telephone number dialled or from the call received by the colleague on the bill.

Thanks to these different applications, an Enterprise Mobility Management solution allows every employer to comply with the requirements of the new European regulation.

Contact our business teams for further information about Orange Luxembourg's Enterprise Mobility Management solution, and ensure that you are compliant with GDPR.