Small and medium Compagnies : call in 4G or through the wifi network

06/01/2020 - 11h45

Voice over LTE
With "Voice Over LTE" or Voice over 4G, you can make calls in high definition via the 4G network in Luxembourg.
 
Voice over Wi-Fi
 With Voice over Wi-Fi, you can continue to make and receive calls, even when you do not have mobile coverage.
Wherever you are in Luxembourg, at home or outside, use VoWifi (Voice over Wi-Fi) to make and receive voice calls on a Wi-Fi network, when your phone cannot pick up a mobile network.
 
Compatible offers
Voice over LTE and Voice over Wi- Fi are compatible with Orange Entreprise, Orange Entreprise Contact and Orange Entreprise VIP offers. Voice over LTE and Voice over Wi- Fi are compatible with Orange Access, Connect, Elo, Light, Boom, Plus, Elite, Ultimate, Privilège, Premium, BeUnlimited, MoveUnlimited, Orange Entreprise, Orange Entreprise Contact, Orange Entreprise VIP offers and the Prepaid Card Hello.
 
Compatible mobiles
Only some mobile phones are compatible. The compatible mobiles are:

iPhone
iPhone X iPhone 8 / iPhone 8 Plus iPhone 7 / iPhone 7 Plus iPhone SE iPhone 6S / iPhone 6S Plus
Mobile phones released after those listed above will also be compatible.
Samsung
A5 (2017) S7/S7 edge Galaxy Note 8 A6/A6+ (2018) S8/S8+
Galaxy Note 9 A7 S9/S9+ Galaxy Xcover 4 A8
S10e/S10/S10+ Galaxy J3 A9 Galaxy J6+  
Mobile phones released after those listed above will also be compatible.
Huawei
P20 P20 Pro      
Mobile phones released after those listed above will also be compatible (except Huawei Mate 20 Pro).


How to activate the service?
You don't need to install an app to use the Voice over LTE or Voice over Wi-Fi service. You can use it automatically as long as you have a compatible mobile and offer.
The Voice Over LTE service is automatically activated if you have a compatible Android mobile and offer (as long as you have downloaded the most recent update for your phone).
If you have an IOS mobile, you will have to follow the activation process below.
With Voice over Wi-Fi, once the service is manually activated on your phone, you can make and receive calls when your mobile is connected to a Wi-Fi network.

 

Activate Voice over LTE on a mobile iPhone:
Check that you have made the last update of your phone then go to :
Settings > Mobile Data > Options > Voice and Data Activate the 4G > VoLTE

voice over

 

Activate Voice over Wi-Fi on a iPhone mobile:
Settings > Mobile Data > Options > WiFi Calling on this iPhone > Click slider to activate or deactivate

voice over

Activate Voice over Wi-Fi on a Samsung mobile:

voice over

Activate Voice over Wi-Fi on a Huawei mobile:

voice over


To use Wi-Fi Calls, you must be connected and authenticated on a Wi-Fi network.
You can use the Wi-Fi Calls service from any type of Wi-Fi network in Luxembourg.
Wi-Fi Calls are treated as Orange mobile network calls. The same tariffs apply, regardless of whether the call is made on a Wi-Fi or mobile network.
Once the Wi-Fi Calls service is activated, the calls you make and receive will automatically go via the Wi-Fi network you are connected to, without you needing to do anything.
Once you have activated the service, the person you are phoning does not need the Wi-Fi Calls service to receive your calls or to contact you.


Billing
You will receive the Voice over LTE and Voice over Wi-Fi service automatically at no extra charge, as long as you have a compatible mobile and offer.
Voice over LTE and Voice over Wi-Fi calls are treated as Orange mobile network calls. The same tariffs apply, regardless of whether the call is made on a Wi-Fi or mobile network.