Results February 2016

04/02/2016 - 11h29

Press release Embargo Feb 4th, 07h00

Bertrange, February 3rd 2015

Orange Luxembourg activities:  all lights turned green

Orange Luxembourg  S.A. is back to growth thanks to the extension of a high quality network in 4G/4G+, convergent offers including TV over cable or internet, the full Luxembourgish mobile tariff plan “Elo” and roaming included its mobile plans.

In 2015 the market environment in Luxembourg continued to be very competitive in terms of promotional activity with a clear  focus  on  convergence,  including  TV  and  international  offers.  As  of  December 2015,  Orange  Luxembourg decided to stop the commercialization of anonymous prepaid cards, thereby responding to the Government request to end anonymous prepaid cards  in the context of terrorism prevention in the frame of its social responsibility.

Total  turnover  stood  at  64.8  million  euros  at  end  of  2015,  compared to  62.3  million  euros  at  the  end  of  2014. Excluding  the  regulatory  impact  (0.7  million  for  call  termination  rates  and  2.1  million  roaming  regulation),  total turnover increased by 8.8 %, driven by convergence and smartphone postpaid offers.

Key Financial figures
Orange Communications Luxembourg  S.A

Full Year 2015 Full Year 2014 Variation
Total turnover (millions €) 64,8 62,3 +3,9 %


Operations key figures
Orange Communications Luxembourg  S.A

Full Year 2015 Full Year 2014 Variation
Number of active lines 139.900 125.545 +11,4 %
ARPU(1) (€/month/active lines) 37,9 39,8 -4,8 %

1) "Average Revenue per User,  (average of the last 12 months),

At the end of 2015, Orange Luxembourg had 139.9 thousand mobile lines, up 11.4 % compared to 2014. Orange Luxembourg accelerate the acquisition of postpaid customers, resulting in an increase of  4.6 thousand in spite of a 1.6 thousand customer loss  partly due to stop of commercialization of anonymous  prepaid cards. Encouraging, is the continued success of Orange Luxembourg  convergent  strategy. Its fixed broadband internet and TV customer base increased by 12.1 % in the course  of the fourth quarter of 2015

On the network front Orange Luxembourg continued the expansion of its mobile and fixed network, thus increasing the eligibility of its convergent TV offers to 95 % of the population and covering respectively 90% of the population for 4G and more than 67 % for   4G+. Orange Luxembourg  strengthened its leadership as an innovator, being the first operator to introduce in February 2015  a dedicated Luxembourgish plan with voice, SMS and data  included in Luxembourg for an only 15€  per month  subscription.  Therefore the increase of the customer base and  the associated revenues compensated the ARPU erosion due to such kind of plan for the benefits of the customers.

"2015 has been a crucial year to recover with the growth, and our efforts to provide a high quality 4G/4G+ network, internet and TV to all the population on cable or via internet have been recognized from our customers. We also consider our customers by providing them what matters to them, with good network,  internet and TV services no matter the technology  access is. Because  security is a basic need for our customers, we decided to stop anonymous prepaid card as part of our social responsibility towards them. Listening to our customers was also the trigger to provide them a full Luxembourgish  offer responding to their needs, but also roaming in all the offers to allow them no to be  charged  when  simply  abroad  on  our  greater  region. We are  aiming to make our customers essentials our guidance for the coming years in Luxembourg" say Werner De Laet, CEO of Orange Luxembourg.

A propos d’Orange au Luxembourg
Orange Communications Luxembourg S.A. is a fully converged telecom operator offering for both, the B2B and B2C market, fixed, mobile, high broadband mobile and fix internet, and  TV services in Luxembourg. Orange Luxembourg S.A. provides  telecommunication  services to both residential and professional  markets and large company accounts.  The company is a 100% subsidiary of Mobistar S.A. established in Belgium and has been operating on the Luxembourgish telecom market since May