We are constantly upgrading our network
Ensuring complete coverage for the public is one of our priorities. Our teams are working continuously in order to improve connectivity every day and to increase the number of sites in order to offer you enhanced connectivity. To take advantage of the 4G/4G+, no action is required. All the new Orange pricing plans are 4G/4G+.
99.90% of the population covered
Third operator to enter the Grand-Duchy, Orange has engaged since 2009 a process of permanent improvement of its networks. Continous investments have allowed to catch up with the other operators in Luxembourg and even to head the competition when it comes to new generation networks, particularly 4G.
2G networks carry mainly voice communication, 3G is needed for mobile internet. 4G allows highspeed internet, while voice communication remains on the 3G network. Orange was the first operator to commercially operate a 4G network in September 2012 and is currently working on "Voice over LTE" technology to carry also voice communication over the 4G network.
Percentages refer to the population and not to the territory, population densities varying a lot from one part to an other of the Grand-Duchy. Certain places still aren't covered but beside of our own, almost daily tests, we have setup client feedback and densify our network taking into account the input of our clients.
97.9% coverage in 4G
4G is the fourth generation of mobile networks. It succeeds 3G which appeared some 10 years ago. Every generation improved performances, 4G allows surfing the net at a tenfold of 3G, with a theoretical maximum of 100 or 150 Mbit/s. The more people use 4G, the more the throughput will balance at lower speeds, yet remaining superior to 3G. In any case the ease of use will make the difference. Upload throughput is largely above earlier generation networks and 4G enables much richer professional uses.
We want to offer an outstanding 4G experience, that's why we only announce 4G coverage of a town if can guarantee a coverage of at least 50% inside of buildings. No need to stay outside to take advantage of 4G!
Since the summer of 2014, Orange lets you take advantage of 4G in roaming on the Orange networks in France, Spain, Luxembourg, Poland and Romania, and also in Switzerland (Swisscom), Germany (T-Mobile), Italy (TIM), South Corea (KT), Denmark (TeliaSonera) and the United-Kingdom (EE). Connections to 4G networks in the other countries are eased by the Orange Group's size and international experience and other countries are being connected.
Orange continues to install relais antennas:
- To ensure continues service, zones covered by cells have "to touch" each other.
- When the networks is upgraded to enhance throughput (2G to 3G or 3G to 4G), Orange pays attention to energy consumption and replaces existing with new equipment which consume less energy
- Customer satisfaction: when the consumption of our clients rises (internet trafic doubles every year on mobile networks)
- As relais antennas are transmitting essential signals, particularly in terms of security, the emergency number 112 must be accessible form any phone, even without SIM card when a network is available
- To contribute to realise state policies in town and country planning and the digital development with high speed mobile networks.
Milestones of the implantation of a relais antenna:
- Orange defines the radio needs of its networks when they are saturated at certain places or absent at others, taking into account uses and movements in the population.
- The next step is to find the right place to cover radio needs (water tower, hilltops,...).
- Once the place is chosen the owner is contacted to check if he's willing to rent the site/ground for the installation of a relais antenna.
- State and municipal services have to be informed. The State instructs the case file, checks conformity with the reglementation and provides the different autorisations. Municipalities or Towns instruct on their side as well by informing their citizens, organising consultations with neighbours and all other necessary obligations. Municipalities and local communities are playing an important role as they have to take into account demands from their citizens and clients, as well as urbanistic and reglementary restrictions.
- Work can only start if the lessor, the State and the Municipality have given their approvement.
- Once the set up is finished, the antenna is implemented and a new network configuration has to be made to integrate the new antenna into the networks. A sensitive operation, a process in which Orange isn't the only one concerned.